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  • Product Description

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    Don't let hearing loss keep you from using your telephone. CaptionCall is a 40dB amplified telephone for people with hearing loss that displays captions of what callers say on a large, easy-to-read touchscreen. CAPTIONCALL IS AVAILABLE FOR THE U.S. ONLY.

    Requirements for CaptionCall

    • Hearing loss necessitating your use of the service
    • High speed Internet connection
    • Standard home phone connection

    CaptionCall is a revolutionary service for people who have difficulty using the telephone due to hearing loss. Similar to captioned TV, but available only to qualified people with hearing loss, the CaptionCall phone displays written captions of what callers say on a large, easy-to-read screen.

    CaptionCall includes:

    • 40dB amplified captioning-enabled telephone with large, easy-to-read screen that displays captions of what your callers say.
    • FREE ongoing captioning service funded by the FCC provides nearly instant, automatic captioning on every call you make and receive.
    • Comprehensive CaptionCall customer service, including account setup assistance, installation assistance, and ongoing customer support.

    Similar to captioned television, CaptionCall uses voice recognition technology and a transcription service to quickly provide written captions of what callers say on a large, easy-to-read screen. It works like a regular telephone – simply dial and answer calls as usual – speak and listen using a phone handset like always.

    What to expect after you place your CaptionCall Phone order

    • Within a few days after you have placed your order, a CaptionCall representative will contact you to schedule a time to come out and install the phone and to teach you about how the service works. This is all done at no extra charge to you!
    • Once the phone has been installed, you will have a full 30 days to evaluate the phone and captioning service. If, for any reason, you wish to the return CaptionCall within those 30 days, you will be given a full refund. If you decide to keep the phone, there is nothing more for you to pay – simply enjoy talking to your friends and loved ones again!

    CaptionCall Features

    This state-of-the-art yet surprisingly simple telephone empowers you to communicate more confidently with friends, family, or coworkers. With the CaptionCall phone, you’ll enjoy:

    • Familiarity: CaptionCall works like a regular phone. Just dial and answer phone calls like you always have.
    • Automatic captioning: No need to dial additional numbers to use the captioning service.
    • Free service: Captioning service is funded by the FCC so no new bills or monthly charges.
    • Large text: 7" screen with adjustable text sizes make it easy to read every word.
    • Location flexibility: Set up your phone using a wired or wireless Internet connection.
    • Touch to call: Make calls quickly and easily with a simple touch of the screen.
    • Saved conversations: Choose to save the captioning from conversations for later review.
    • Customizable audio: Easily adjust ringer and handset volume and customize frequency amplification.
    • Saved volume settings: Volume settings can be customized and saved to provide the best experience on every call.
    • Telecoil loop connection: For hearing aids with a telecoil option.
    • Secure captioning: Enjoy a safe, encrypted FCC-regulated transcription process.

    The CaptionCall phone will receive periodic automatic updates via the internet. Just keep your CaptionCall phone connected to receive these updates. These periodic updates will contain new features and enhancements to your CaptionCall phone to provide you the best captioned telephone experience available.

    Telephone Specifications

    • Adjustable handset volume (up to 40dB gain)
    • Adjustable ringer volume (up to 95dB SPL)
    • 1/8" audio jack for telecoil induction loop connection to compatible hearing aids
    • Audiogram-compatible sound equalizer
    • Customizable frequency amplifications
    • 3 built-in sound equalizer presets (Boost Lows, Boost Mids, Boost Highs)
    • Storage for up to 200 contacts with photos

    Display Specifications

    • 7" diagonal wide-screen color LCD
    • Touchscreen user interface
    • 800x480 screen resolution
    • Adjustable screen viewing angle 25° to 75°

    Connection Requirements

    • RJ-11 analog telephone jack
    • Broadband Internet connection (RJ-45 wired Ethernet or 802.11 B/G/N wireless Ethernet)
    • 120V AC power


    • Difficulty hearing on the phone due to hearing loss
    • High speed Internet connection
    • Standard home phone connection
    • Ordinary electrical outlet

    Frequently Asked Questions

    Why is the CaptionCall Service free?

    Relay services, like CaptionCall, are provided to all qualified users thanks to the Americans with Disabilities Act (ADA). The ADA requires that people who are hard of hearing have the option to communicate by telephone just like someone without hearing loss. Captioning is provided by CaptionCall and paid through a fund administered by the Federal Communications Commission (FCC). The CaptionCall service uses communication assistants who convert the calling party’s spoken words into captioned text.

    How is CaptionCall funded?

    The cost of relay services is funded through payments by telephone companies, an expense that is typically passed through to telephone users as a surcharge. The funds go into the Interstate Telecommunications Relay Services (TRS) fund, which pays for multiple relay services, including the CaptionCall service, and is supervised by the Federal Communications Commission (FCC). The FCC compensates CaptionCall for providing the captioning service, so there is literally no cost to receive captioning service from this federal program.

    Who can use CaptionCall?

    The CaptionCall service is available for individuals who have a medically recognized hearing loss necessitating their use of the service. All CaptionCall calls must include a person with hearing loss.

    Will the CaptionCall phone work with my hearing aid?

    The CaptionCall phone is hearing aid compatible and works with most hearing aids.

    Will I have to change my current phone service provider or plan?

    CaptionCall has no impact on your current phone service provider. You can keep your current provider and plan. CaptionCall works with your current phone number.

    Does CaptionCall impact the services I've selected from my phone service provider?

    No, CaptionCall works seamlessly with the services you've selected from your phone service provider, including Caller ID, voicemail, call waiting and call forwarding.

    Can I use CaptionCall for long distance calls?

    Yes, your phone service provider's standard long distance charges will apply.

    Purchase price includes license to use the CaptionCall phone hardware. The CaptionCall phone remains property of CaptionCall in order to provide ongoing support, service, and upgrades.

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