- Discontinued Products
Teltex strives to exceed your expectations and wants your purchase experience to be fantastic. If for any reason, you are not completely satisfied, you may return your item within 30 days from the date of shipment, as shown on your invoice, for a refund or exchange.*
Online Specials may incur a 15% Restocking Fee.
*Videotapes and computer software are not returnable, unless they are found to be defective.
Orders paid by Mastercard, Visa, Discover, or American Express will be credited to your credit card account. Allow one (1) billing month for the credit to appear on your credit card statement. Orders paid by personal check, cashier's check, or money order will be refunded by company check. Allow two (2) weeks after we receive the returned merchandise for processing of return and refund.
Allow five (5) business days for processing, plus shipping time.
Customers are responsible for shipment costs to return merchandise. If a refund is requested, shipping and handling charges as listed on the invoice are non-refundable. If an exchange is requested, we will pay standard UPS Ground shipment costs to mail to you. In the event that 30 days pass from the date of shipment, you are advised to follow the manufacturer's warranty instructions for repair service.
All returned products must be sent back in the original "like new" condition packaged in the original manufacturers box, including all manuals, documents, warranty cards, and printed materials or a 15% restocking fee will be applied.
Please contact us at Toll Free: (888) 515-8120 to return products.