June 15th, 2020 Update:
Teltex continues to monitor the latest advice and recommendations regarding COVID-19 to ensure the safety of our customers, agency/program partners, and team members.
Teltex has improved and increased sanitization procedures throughout all areas of the company. For additional information regarding procedures in place for your program, please contact us.
We have resumed accepting customers in the office, by appointment only. This ensures that we will only have one customer at a time in the office and that all test/demo equipment can be sanitized between each appointment. Additionally, both the customer and the Teltex Team Member assisting will be required to wear masks during the appointment. Please contact us at 888-515-8120 to set an appointment time and receive full instructions.
We appreciate your understanding during this difficult time. If you have any questions or concerns, please contact us.
All the best,
The Teltex Team
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March 20th, 2020:
Teltex has been closely monitoring the developments with the COVID-19 pandemic. Our top priority is the safety and wellbeing of our customers, agency/program partners, and team members. We are closely following the advice and recommendations of the CDC, WHO, and local/state government organizations.
Teltex is currently maintaining normal hours for phone and email support, Monday through Friday, 8am to 5pm CST. Due to procedures put in place to limit the amount of staff in the building at one time, hold times for calls may be longer than usual.
At this time, Teltex is not accepting walk-in customers at our office. This is for the safety of both our customers and team members. Our customer service team is standing by to assist you via phone or email.
We will continue to provide updates through this page as any changes develop. We recognize the vital importance of accessible technology, especially in these uncertain times, and are committed to providing continued service to our customers and partners. We appreciate your patience and understanding as we learn to navigate these new challenges. Please contact us if we can assist you in any way.
Stay safe and we wish you all the best,
The Teltex Team